Terms of Service

1. About Sanax Tech

Sanax Tech is a registered Micro Enterprise under the Ministry of Micro, Small and Medium Enterprises (MSME), Government of India.

These Terms & Conditions ("Terms") govern your access to and use of the website, mobile application, and all digital services ("Services") provided by Sanax Tech.

2. Acceptance of Terms

By accessing our website, placing an order, subscribing to a plan, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms along with our Privacy Policy and any service-specific agreements.

We reserve the right to update these Terms at any time. Continued use of our Services after any changes constitutes your acceptance of the revised Terms.

3. Our Services

Sanax Tech provides technology and digital marketing services including but not limited to:

• WhatsApp Business API Integration & Automation
• Bulk Messaging & Broadcast Campaigns
• Chatbot Development & Deployment
• Digital Advertising & Market Research
• Website & Landing Page Development
• Business Automation Solutions
• Lead Generation & Conversion Optimization
• API-Based Communication Solutions

All service descriptions on our website are subject to change without prior notice. We reserve the right to modify, suspend, or discontinue any service at our sole discretion.

4. Eligibility

• You must be at least 18 years of age to use our services.
• You must have the legal capacity to enter into a binding contract.
• Business clients must be duly registered entities under applicable Indian or international law.
• Use of our services is void where prohibited by applicable law.

5. Account & Registration

Certain services require account creation. You agree to:

• Provide accurate, complete, and current information.
• Maintain the security of your login credentials.
• Notify us immediately at info@sanaxtech.com if you suspect unauthorized access.
• Take responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

6. Payment Terms

Pricing

All prices are listed in Indian Rupees (INR) and are exclusive of applicable taxes (GST) unless stated otherwise. Prices are subject to change without prior notice.

Billing Cycles

• One-Time Projects: 50% advance payment required; balance due upon delivery unless otherwise agreed in writing.
• Monthly Subscriptions: Billed on the same date each month. Automatic renewal unless cancelled at least 7 days before the next billing date.
• Annual Plans: Billed upfront for the full year. Not pro-rated for early cancellation.

Taxes

GST and any other applicable government taxes will be charged extra as per prevailing rates. Invoices will be issued under Sanax Tech's MSME registration.

Overdue Payments

Unpaid invoices beyond the due date may attract a late fee of 2% per month. We reserve the right to suspend services until outstanding dues are cleared.

7. Payment Gateway & Online Transactions

Accepted Payment Methods

• UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
• Net Banking (all major Indian banks)
• Credit Cards / Debit Cards (Visa, Mastercard, RuPay)
• EMI Options (subject to bank policies)
• NEFT / RTGS / IMPS (for corporate clients)
• Digital Wallets (as available on our platform)

Third-Party Payment Processors

Sanax Tech uses trusted third-party payment gateway providers (such as Razorpay, PayU, or Cashfree). All transactions are processed on their secure, PCI-DSS compliant infrastructure. We do not store your complete card or banking credentials on our servers.

Transaction Security

• All payment pages are secured with SSL/TLS encryption.
• Transactions are authenticated via OTP / 3D Secure as mandated by RBI guidelines.
• In case of a failed transaction, the amount will be auto-reversed to your source account within 5–7 working days.

Payment Confirmation

Upon successful payment, a digital receipt/invoice will be sent to your registered email address. Keep this for your records.

Chargebacks & Disputes

If you believe a charge is incorrect, contact us within 7 days of the transaction at info@sanaxtech.com. Unauthorized chargeback filings without prior communication may result in account suspension.

8. WhatsApp API Services

Sanax Tech provides WhatsApp Business API solutions to businesses for customer communication, marketing automation, and support workflows. Use of these services is subject to the following terms in addition to Meta's WhatsApp Business Policy.

Client Responsibilities

• You must obtain valid, documented consent from all end recipients before sending any WhatsApp message through our platform.
• You are solely responsible for the content of messages sent via your account.
• You must comply with all applicable laws including the IT Act 2000, TRAI regulations, and GDPR (if applicable).
• Promotional messages must include a clear opt-out mechanism.

Prohibited Content

• Spam, unsolicited bulk messages, or harassment.
• Adult content, gambling promotions, or content banned under Indian law.
• Phishing, scams, or fraudulent communications.
• Political campaigning without requisite regulatory approvals.

Message Delivery

While we strive for high deliverability, Sanax Tech does not guarantee 100% message delivery as it depends on Meta's infrastructure, recipient phone status, and network conditions. Credits consumed for sent messages (delivered or not) are non-refundable unless due to a platform error on our side.

Account Suspension by Meta

If your WhatsApp Business Account is suspended or banned by Meta due to policy violations, Sanax Tech is not liable and no refunds will be issued for unused credits or subscription fees. We will make reasonable efforts to assist in the appeal process.

API Downtime

Sanax Tech targets 99% uptime for API services. Scheduled maintenance will be communicated at least 24 hours in advance. Downtime caused by Meta's infrastructure is outside our control.

9. Refund & Return Policy

Eligibility for Refund

• Project-Based Work: Refund of advance payment if we fail to commence work within the agreed timeline (typically 5 working days from payment, unless agreed otherwise).
• Subscription Plans: Pro-rata refund for the unused period only if cancellation is requested within 7 days of billing and no significant service usage has occurred.
• WhatsApp API Credits: Unused credits may be refunded within 15 days of purchase, minus any applicable processing fees. Credits already consumed are non-refundable.
• Setup Fees: Non-refundable once onboarding has commenced.
• Custom Development: No refund once deliverables have been shared for review and feedback.

Non-Refundable Situations

• Client fails to provide required information, approvals, or access necessary for delivery.
• Client changes project scope after work has commenced.
• Service suspended due to violation of our Terms or Meta's policies.
• Dissatisfaction with results after approved delivery.
• Transactions older than 30 days from the purchase date.

Refund Process

1. Email your refund request to info@sanaxtech.com with subject line: "Refund Request – [Your Name/Company]".
2. Include your invoice number, registered email, and reason for request.
3. Our team will acknowledge within 2 business days and resolve within 7–10 business days.
4. Approved refunds will be credited to the original payment method within 5–7 working days depending on your bank.

10. Intellectual Property

All content, code, designs, logos, trademarks, and materials on the Sanax Tech platform are the exclusive property of Sanax Tech or its licensors, protected under Indian copyright and intellectual property law.

• You may not reproduce, distribute, or create derivative works without written permission.
• Custom work developed for clients becomes the client's property upon full payment, unless otherwise specified in the project agreement.
• Pre-existing tools, frameworks, or proprietary components used by Sanax Tech remain our property.

11. Privacy & Data Protection

Sanax Tech is committed to protecting your personal data in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

• We collect only data necessary for service delivery (name, contact, business details, payment info).
• We do not sell, rent, or trade your personal data to third parties.
• Data is stored securely and retained only as long as necessary for the service or as required by law.
• You have the right to access, correct, or request deletion of your personal data by writing to info@sanaxtech.com.

For full details, please refer to our Privacy Policy (available on our website).

12. Limitation of Liability

To the maximum extent permitted by applicable law, Sanax Tech shall not be liable for:

• Indirect, incidental, special, or consequential damages arising from the use or inability to use our services.
• Loss of profits, data, goodwill, or business opportunities.
• Service interruptions due to third-party infrastructure (Meta, payment gateways, cloud providers).
• Actions taken by clients using our platform in violation of third-party policies.

13. Termination

• By Client: You may terminate services by giving 30 days written notice to info@sanaxtech.com. Dues outstanding at the time of termination remain payable.
• By Sanax Tech: We may suspend or terminate your access immediately if you breach these Terms, fail to pay dues, engage in fraudulent activity, or violate applicable law.
• Upon termination, your access to all services and platforms will be revoked. Data may be retained for up to 90 days for compliance purposes before deletion.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

Any disputes arising from or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of Nagpur, Maharashtra.

For consumer disputes, you may also approach the appropriate consumer forum under the Consumer Protection Act, 2019.

15. Contact Us

For any queries, complaints, refund requests, or support needs, please reach out to us through the following channels:

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST.
We aim to respond to all queries within 24 business hours.